DJR Marketing prides itself in ensuring all of our team develop their sales skills through an ongoing training programme. Each unit is delivered and assessed through our in-house online training platform, which helps team members track their personal development throughout their time working with DJR Marketing.
We ensure all of our team are continuously trained to provide the best service to our clients. Once a unit is passed, each member of staff receives a signed certificate for their Continuous Personal Development folder.
Below are some of the units covered by all members of our telemarketing team:
- Setting Goals
- Ensuring Quality
- Product Knowledge
- Speaking to the Decision Maker
- Introducing Goods & Services
- Building Rapport
- Overcoming Objections
- After-sale service
At DJR Marketing we strongly believe quality is everything. A core element to our vision is to continue to provide quality business-to-business telemarketing services to all our clients, every single time.
In 2009 we achieved a national quality standard, and were awarded BS EN ISO9001 certification following an assessment by QMS International plc – an independent accreditation body.
The prestigious award is supported by the UK Government and recognised worldwide. The certification is a testimony to the hard work the DJR Marketing team put in each and every day to deliver bespoke B2B telemarketing services for all of our clients.
We strive to maintain our quality standard by undertaking regular reviews of our work practices and procedures to ensure we pass our annual quality audit which is undertaken by an independent third party.
Memberships and Accreditations
Our professional memberships and accreditations help us to maintain our reputation as a leading B2B lead generation agency.
Find out more about the organisations we are a part of below:
The Black Country Chamber of Commerce
DJR Marketing has been a member of the Black Country Chamber for over 8 years – the organisation represents around 1,500 businesses, who employ over 60,000 people across Wolverhampton, Sandwell, Dudley and Walsall. They are passionate, focused and committed to the members’ success. For more information about the Black Country Chamber of Commerce, please visit their website: http://www.blackcountrychamber.co.uk/home.html
The Institute of Sales & Marketing Management
The Institute of Sales & Marketing Management (ISMM) is the worldwide representative body for salespeople. The ISMM has been the voice of selling, and the custodian of sales standards, ethics and best practice for over 100 years. Members are drawn from every sector of industry and commerce – from those embarking on their first sales career, to senior sales managers and directors. For more information about the Institute of Sales & Marketing Management please visit their website: http://www.ismm.co.uk/index.php
ISO9001 – International Quality Standard
In 2009 DJR Marketing Solutions achieved a national quality standard and was awarded BS EN ISO 9001 certification following an assessment by QMS International plc, an independent accreditation body. This prestigious award is supported by the Government and recognised world-wide. The certification is a testimony to the hard work the DJR team put in each and every day to deliver bespoke B2B telemarketing campaigns for our clients. For further ISO 9001 information please visit their website: http://www.qmsuk.com/
Alliance 4 the Black Country
Alliance 4 the Black Country is a Chamber of Commerce initiative which provides bespoke support to its members, with an aim to encourage long term relationships and collaboration within the professional services sector in the Black Country. The number of professional companies setting up in the Black Country grows every year and the Alliance is playing a key role in ensuring they have a voice and a high profile. For further Alliance 4 the Black Country information please visit their website: http://www.alliance4theblackcountry.co.uk/